Feh

[pm215]

Somebody has apparently got hold of my credit card details and run up about a grand's worth of fraudulent purchases. Fortunately I wasn't intending to use my card while I was here and hopefully the Coop will sort out issuing a new card and so on with as little hassle as they did last time this happened (about five years ago).

Comments

[uitlander]

With chip and pin (assuming you're card is set up for this), the rules have now changed. The onus is on you to prove that you haven;t divulged your PIN/card details to anyone rather than for the banks to prove the opposite. Obviously cancelling the card and getting a new one will stop any further fraud on that account - I assume you've already done that. But bear in mind the point above when talking with the coop. Different banks apply the rules with different levels of draconian enthusiasm. I'll have a google and see what I can turn up for you as further background info.

[uitlander]

OK, as a follow up it looks like there are flaws in the chip and pin system which enable fraudsters to potentially bypass the chip and pin system in non-UK ATMS. Additionally there might be something useful here.

[(Anonymous)]

Er no - it's a credit card so the card holder is not liable for fraudulent transactions. Chip n pin does not alter the Consumer Credit Act of 1974.

[uitlander]

Chip and pin has changed the basis of the proof of liability/negligence. It makes no changes to the act itself - only Parliament can do that. The reasoning goes that a pin is now required to complete a transaction, and the cardholder has agreed to keep that pin secret - so if the pin has been used the cardholder has disclosed it and so is liable to foot the bill. People have argued against this with varying degrees of success - depending on which financial institution issued the card.

This does not apply to 'card not present' fraud - only transactions where a pin hsa been entered.

[pm215]

Given that the coop contacted me rather than the other way round I don't particularly anticipate problems -- it would be a bit bizarre for their fraud department to then turn round and say "this couldn't possibly have been fraud"... Thanks for the links, though.

Sorry to hear that,

[jjames-arch.livejournal.com]

but sounds like you are in the right frame of mind and so is (for once) the bank. Hope it gets sorted out soon and take care good buddie!

PS- paul's in the land down under now!